Privacy Policy

Last updated: October 5, 2018

Società Agricola Querciabella SpA registered in Italy at Via Gioberti 4, 20123 Milano, MI is the owner of the personal data collected on this website in accordance with and for the purposes of EU Regulation 679/2016 (GDPR).

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, please contact us at info@querciabella.com. Data collection is nearly impossible to avoid and some of it actually helps us see how you use our website so that we can develop the best possible user experience, although we prefer to harvest grapes for fine winemaking.

When you visit our website querciabella.com (“Site”) and use our services, you trust us with your personal information and we take your privacy very seriously.

This privacy policy applies to all information collected through our site on all forms of devices (web, smartphone, tablet, etc) and/or any related applications (“Apps”), services, sales, marketing or events.

What information may we collect?

Personal information you disclose to us

We may collect personal information that you provide to us such as name, address, contact information, or payment information for the purposes of providing our services or selling our products.

We may collect personal information that you voluntarily provide to us when registering at the Site or Apps, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Site (such as posting messages in our online forums or entering competitions, contests or giveaways) or otherwise contacting us via email, phone, in person, or fax.

The personal information we may collect can include first and last name, email address, postal address, phone number, and other similar contact data.

We may collect data necessary to process your payment if you make purchases, such as a credit card number, and the security code associated with your payment instrument. All payment data is securely stored by our payment processor.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

Like most businesses, we may collect information through cookies and similar technologies. You can find out more about this in our Cookies Policy below.

Information collected from other Sources

We may collect limited data from public databases, social media platforms, and other outside sources.

For operational purposes we may obtain information about you from other sources, such as public databases and social media platforms (LinkedIn, etc) in order to offer tailored services such as language specific marketing materials when requested.

An example of the information we may review from public sources such as social media profile information may include your name, gender, birthday, email, current city, state and country, user identification numbers for your contacts, profile picture URL and any other information that you choose to make public.

How we use your information?

We may process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We may use personal information collected via our Sites for a variety of business purposes described below. We may process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.

We may use the information we collect or receive:

  • To facilitate account creation and logon process (with your Consent) for direct marketing purposes such as for private access to our downloads for those in the wine business media or trade.
  • To send you marketing and promotional communications, newsletters, event updates, and invitations (with your Consent). We and/or our future third party marketing partners (such as MailChimp, PaperlessPost, Eventbrite, etc) may use the personal information you send to us for our marketing purposes. You can opt-out of our marketing communications at any time (see the “Your Privacy Rights” below).
  • To send administrative information to you for Business Purposes, Legal Reasons and/or possibly Contractual. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • To fulfill and manage your orders for Contractual reasons. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites. This information may include credit card numbers, billing addresses, shipping addresses, telephone numbers, mobile numbers and any other information that helps facilitate a shipment of products to the purchaser.
  • To deliver targeted advertising to you for our Business Purposes and/or with your Consent. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. For more information, see our Cookie Policy below. An example of this may include sending you targeted, exclusive event invitations based on your geographical location that displays information about co-branding partners, organizations, sponsors, events and their specific venues.
  • To administer prize draws and competitions for our Business Purposes and/or with your Consent. We may use your information to administer prize draws and competitions when you elect to participate in competitions.
  • To protect our Site (for Business Purposes and/or Legal Reasons). We may use your information as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring and prevention).
  • To enforce our terms, conditions and policies (for Business Purposes, Legal Reasons and/or possibly Contractual) and to respond to legal requests and prevent harm (for Legal Reasons). If we receive a legal request, we may need to inspect the data we hold to determine how to respond.

We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Site, products, services, marketing and your experience.

Will your information be shared with anyone?

We may only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.

We may only share and disclose your information in the following situations:

Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies.

Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time (such as Google Analytics). This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, or with an affiliate company directly contracted for a special purpose such as for marketing or public relations collaborations (See Affiliates).

Third-Party Advertisers. By default, some third-party advertising companies serve ads when you visit Sites. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you. See our Cookie Policy for further information.

Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners. We may share your information with our business partners to offer you certain products, services or promotions. An example of this may include sending promotions or materials about a sponsored event partnered with a charitable entity or co-brander.

With your Consent. We may disclose your personal information for any other purpose with your consent.

Do we use cookies and other tracking technologies?

We may use cookies and other tracking technologies to collect and store your information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy below.

Is your information transferred internationally?

We may transfer, store, and process your information in countries other than your own.

Our servers are located in Italy and Switzerland. If you are accessing our Site from outside Italy and Switzerland, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (in the USA and other countries).

If you are a resident in the European Economic Area (EEA), then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.

European Commission’s Standard Contractual Clauses

Such measures implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers, which require all such recipients to protect personal information that they process from the EEA in accordance with European data protection laws. More information can be found at https://ec.europa.eu/info/law/law-topic/data-protection_en

What is our stance on third-party websites?

We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites.

The Site may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Site. You should review the policies of such third parties and contact them directly to respond to your questions.

How long do we keep your information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than ten years beyond the period of time in which you have interaction with us, and two years past the requested termination of your account. Some personal information may be stored in backup archives, in which case, we will securely store your data and isolate it from any further processing until deletion is possible.

How do we keep your information safe?

We aim to protect your personal information through a system of organizational and continually upgraded technical security measures. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

We cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

Do we collect information from minors?

We do not knowingly collect data from or market to minors via our Site. By using the Site, you represent that you are at least of legal drinking age in your geographical location or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site or Apps. We will deactivate accounts of violators of this policy.

What are your privacy rights?

In some regions, such as the European Economic Area (EEA), you have rights that allow you greater access to and control over your personal information. You may terminate your account at any time.

Applicable data protection laws in some areas may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such an objection, please use the contact details provided below and we will consider any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the EEA and you have complaints about the processing of your personal information, you have the right to write to your local data protection supervisory authority. You can find their contact details at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

Account Information

You may at any time change the information in your account or terminate your account by:

  • Logging into your account settings and updating your account.
  • Contacting us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any lawful requests, enforce our Terms of Use and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Site. To opt-out of interest-based advertising by advertisers on our Site visit http://www.aboutads.info/choices/. For further information, please see our Cookie Policy below.

Opting out of email marketing: You may unsubscribe from our marketing email list at any time by contacting us using the details provided below. You will then be removed from the marketing email list—however, we may still need to send you service-related emails that are necessary for the administration and use of your account.

Do we make updates to this policy?

Yes, we will update this policy as necessary to stay compliant with relevant laws.

The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.

Cookie Policy

Last updated: June 14, 2018

Intro

We may use cookies and other tracking technologies when you visit our website Querciabella.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto the Site to help customize the Site and improve your experience.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

Use of cookies

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We may use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

Types of cookies

The following are explanations about the list of cookies recognized by the EU GDPR Data Protection Policy that are present when you visit our Site.

Session or Transient Cookies

These cookies are temporary and expire once you leave the site, end the session, or quit the browser. Session cookies are mainly used by web shops to hold your items in the basket while you are shopping online. Session Cookies do not collect information from the users computer.

Permanent or Persistent Cookies

Permanent Cookies may stay on your disk for a long time after the session is ended and until its set expiry date or until it is blocked or removed by the user. These cookies may hold data such as login details, contact information and account numbers, so that you don’t have to type them in every time you use the site.

First-Party Cookies

First-Party Cookies are issued from the website you have accessed. These cookies often serve to give memory to the website about your data and preferences. In some instances affiliated third-party entities place what are considered to be First-Party Cookies onto the Site (Google Analytics for example).

Third-party Cookies

Third-Party Cookies are cookies that are set by a website other than the one you are on. The aim of Third-Party cookies is often to collect certain information to carry out various research into behavior, demographics and not least for targeted marketing efforts etc. Third-Party Cookies are not owned or controlled by the Site and they are most often placed on Sites by opt-in services such as Google Analytics, YouTube, Facebook, Twitter and/or other social media plug-ins. Should you require more specific information, each of these entities has a transparent explanation of their Cookie Policy on their own Sites for you to access and read.

Cookie Alternatives

There are a growing number of cookie alternatives and compliments (such as Tags, Pixels, IDs, Fingerprinting, Local Storage and etc.), that often take the form of code, and are also being used to track and store browser data like cookies. We do not currently use these tools on our Site and will apply any regulations or restrictions regarding these developing digital advertising tools as they emerge.

Control of Cookies

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site. For more information on how to control cookies, check the browser or device’s settings on their individual ‘manage cookies’ page of their websites. In addition, you may opt-out of some third-party cookies with the help of the following:

 

Network Advertising Initiative (NAI):

http://optout.networkadvertising.org/?c=1#!/

 

DAA AppChoices page: 

http://www.aboutads.info/appchoices

 

Digital Advertising Alliance (DAA): 

http://optout.aboutads.info/?c=2&lang=EN

 

Digital Advertising Alliance Canada (DAAC):

http://youradchoices.ca/choices

 

Data Driven Advertising Initiative (DDAI): 

http://www.ddai.info/optout

 

European Interactive Digital Advertising Alliance (EDAA): 

http://www.youronlinechoices.eu/

 

Network Advertising Initiative (NAI): 

http://optout.networkadvertising.org/?c=1#!/

Privacy Policy

For more information about how we use cookies, please refer to our Privacy Policy above. This Cookie Policy is part of and is incorporated into our Privacy Policy. By using the Site, you agree to be bound by this Cookie Policy and our Privacy Policy.

How Can You Contact Us About This Policy?

The data controller of your personal information is Società Agricola Querciabella SpA. You can contact us directly regarding the processing of your information anytime on the Site by email at info@querciabella.com or by post to the address below.

 

Società Agricola Querciabella SpA

Via Gioberti 4

20123 Milano, MI

Italy

Tel: +39 055 8592 7777

Fax: +39 055 8592 7778